Starting Wage: $18.13/hr (+DOE)

POSTING WILL CLOSE MONDAY, JULY 27, 2026 AT 8:00 A.M. MT.

The Mobile Crisis Outreach Team/High Acuity Case Manager provides critical treatment and crisis response to the communities of Iron and Beaver County. This position provides client care and coordination of care for clients who are in a high acuity state. This includes clients who have been discharged from the Utah State Hospital (USH) and are in need of care multiple times a week to help them transition and stabilize in their journey to recovery toward independent living.

This position also provides mobile crisis assistance and treatment to community members who are struggling with a mental health crisis. This position provides a critical role of helping community members work through a mental health crisis while maintaining dignity, self-direction, and personal growth while decreasing Emergency Room and First Responder load.

Because of the intensity of this position, the Case Manager schedule is designed to provide more time off than most positions. While this schedule could change, the current schedule works a week on-week off starting Wednesday at 10am until the following Wednesday at noon. The current schedule involves working with High Acuity Clients during business hours Monday through Friday, while simultaneously working 24-hour on call for Mobile Crisis Response seven (7) straight days during that same week. The Case Manager then has the next week completely off. This schedule is alternated with another Case Manager. For further details, please contact the Cedar City Case Management Supervisor, Kathy Heer, at kheer@sbhcutah.org.

*Must be flexible with hours worked to fill the needs of the program requirements, team and clients as requested or as emergencies arise.

**This position is eligible for a full benefit package including paid holidays, vacation and sick leave, a URS retirement (pension plan), up to a 3% employer match into a 401k or 457b retirement account, high deductible medical plan with a generous employer contribution, 100% employer funded dental premium, etc.

GENERAL PURPOSE:

Serve as a mental health first responder by providing support and de-escalation of community members in crisis. Respond to calls received from the national mental health crisis hotline (988) as well as from local police dispatch.

SUPERVISION/TRAINING RECEIVED:

The case manager will work under the direct supervision/support of the Crisis Services program manager. The case manager will also have the support of a master's level clinician, who is also on call, at all times during crisis services. Training provided will include crisis worker certification training, crisis response plan training, shadowing crisis services, and crisis scenarios.

SUPERVISION EXERCISED:

None

PERFORMANCE EXPECTATIONS:

1. Exemplifies organizational values of Performance, Innovation, and Excellence (PIE).
2. Exhibits excellent inter-personal skills with clients, colleagues, and community partners.
3. Effectively deliver crisis stabilization services to individuals and families.
4. Coordinates care with other SBHC departments and community partners based on the needs of the client and HIPPA laws.
5. Manages work time effectively by prioritizing tasks in a fast-paced environment, while dealing with clients' needs, staff support, and agency demands.
6. Meets target productivity standards.
7. Works the assigned schedule, including rotating after-hours on-call.
8. Establishes and maintains open communications with all team members and supports teams' decisions. Communicates with other staff and supervisor to assure accurate recording of client information in the electronic record system.
9. Completes all necessary paperwork/documentation of services rendered including risk and suicide assessments, safety plans, and any other required documentation in an accurate, thorough, and timely manner according to Center mandates.
10. Completes all required training, including E-learning assignments within assigned timeframes.
11. Attends and actively participates in all assigned meetings, such as staff meetings, team meeting, committee meetings and community meetings.
12. Participates in the development of client goals and objectives as directed by each client's Recovery Coordinator. Works with clients and the clinical team to facilitate accomplishment of each client's treatment goals and objectives.
13. Participates in client progress evaluations during team meetings, reflecting observed progress of clients and verbal feedback from clients.
14. Efforts are made to assist the client in becoming more resilient.
15. Assists in intake paperwork and orientation process with clients.
16. Assists in developing and facilitating skills training for clients, both individually and in a group setting. Works with client to improve skills in the areas of hygiene, meal planning and/or preparation, laundry, house cleaning, appropriate entertainment, personal finance, etc. as needed. Works to motivate and support clients by modeling and teaching self-esteem building.
17. Schedules and coordinates client activities with team members during weekly team meetings, requesting and receiving approval from supervisor for the activity.
18. Transports clients to and from appointments and/or activities, completing all necessary forms before and after transporting.
19. Skillfully provides Targeted Case Management (TCM) assuring that the TCM services provided meet the criteria of either Assessing TCM needs, Coordinating and Linking to services or Monitoring progress in meeting TCM objectives. (Must be certified as a case manager)
20. Skillfully provides Personal Services, assuring that the only Personal Services provided are those the client or Natural and Informal supports cannot provide themselves. Efforts are made to help the client become independent of the agency providing personal services.
21. Skillfully provides Respite Care, with therapeutically focused activities for the child while meeting the primary need of giving parents or caregivers some temporarily relief. Both of these aspects of Respite are accurately documented.
22. Skillfully provides Skills Development Services (SDS) targeting specific skill objectives, using a curriculum to guide the teaching of the skills and documenting progress towards the specific objectives. (Must be supervised by a SSW license or higher.)
23. Skillfully provides Behavior Management (Requires a minimum of an SSW license to perform) teaching proven techniques for addressing specific behavioral objectives, such as anger management techniques to improve anger control.
24. When assigned, skillfully provides (intensive) services within the home of clients in order to help them maintain stability and/or independent living within the community (May be required 7 days a week and several times a day) When assigned to clients within agency housing, monitors and coaches' clients to assure housing is safe and well maintained and helps client prepare for independent housing.
25. When assigned, works with clients and community businesses to help clients obtain permanent, competitive employment using Psychoeducation (Medicaid), job coaching and other supported employment strategies.
26. Works to build and maintains knowledge of community resources.
27. Performs related duties as required.

MINIMUM QUALIFICATIONS:

1. Education and Experience

A. High School diploma or equivalent. Graduation from a college or university with a bachelor's degree in social work, psychology or a related field preferred,

AND

B. Twelve months (12 mo.) of working with in social service programs preferred.

OR

C. Equivalent combination or education and related experience.

2. Licenses and/or Certifications

A. Valid motor vehicle Driver's License (equivalent to Utah Class D)

B. Able to pass a criminal background check (BCI)

3. Required Knowledge, Skills, and Abilities

A. Some knowledge of

• mental illness and substance use disorders and treatment programs

• community and regional resources engaged in social problem solving

• individual and group counseling skills

• abnormal psychology

• crisis intervention methods

B. Ability to

• perform after-hours on-call
• develop effective professional working relationships with co-workers, supervisors, clients, and the public

• communicate effectively, verbally and in writing

• work as a team in a high interpersonal contact environment with the ability to think independently and vocalize options in a productive manner

• to maintain appropriate professional boundaries

• follow ethical guidelines and Center/Program policies, procedures, and protocols

• assess and prioritize individual and family's needs and personal goals

• effectively build rapport and de-escalate crisis situations

• assist consumers in identifying a range of social supports in the community

C. Demonstrates skills in:

• remaining calm during crisis;
• providing excellent customer services skills;
• establishing priorities

• working independently, and proceeding with objectives without direct supervision when appropriate; creatively handling and resolving problems

• time management practices encompassing all job duties, such as scheduled appointments, meeting obligations and paperwork

• conflict resolution.

D. Must be proficient in use of computer and have keyboarding skills in order to enter and retrieve client's electronic records. General knowledge of Google Suite and Microsoft office software are preferred.

4. Special Qualifications

A. Certified or ability to be certified as a Family or Peer Support Specialist is preferred

B. Certified or ability to be certified by the State of Utah as a Case Manager

C. CPR/First Aid certification (within 6 months and annually thereafter)

D. Certification in AEGIS/Non-Violent Crisis Intervention (within 6 months and annually thereafter)

E. Work a rotating schedule

F. Physically able to lift up to 40 lbs., climb stairs, transport clients, etc.