Wage Range (DOE): $21.43/hr to $26.40/hr | POSTING WILL CLOSE AT 9:00 a.m. MT ON THURSDAY, SEPTEMBER 25, 2025.

Are you ready to lead with impact? As a Case Manager Supervisor, you'll play a key role in supporting children, youth, and their families on their path toward growth and healing. In this position, you'll guide a dedicated team while ensuring families receive the skills, resources, and support they need to thrive. You'll provide leadership that fosters collaboration, oversee client care with compassion and clarity, and help deliver meaningful services that strengthen connections and build resilience. This is a role where attention to detail meets empathy, where your ability to mentor others directly shapes the lives of families in our community. If you're ready to bring both heart and leadership to a team making a difference every day, we invite you to click and learn more about joining us. Anticipated work schedule from 9am - 6pm, Monday through Friday.

GENERAL PURPOSE

Provides vision and direction to the Washington County Youth Case Managers. Performs a variety of professional duties such as skill development, behavior management, targeted case management services, payee services, medication monitoring as needed for chronically mentally ill youth and their families in Washington County.

SUPERVISION RECEIVED

Works under the direct supervision of the Group Services Coordinator and the general direction of the Program Manager.

SUPERVISION EXERCISED

Supervises Case Managers serving agency youth population. Supervision includes training in areas of targeted case management, skills development, behavior management, respite care, personal services, psycho educational services, supportive living and other auxiliary service areas as needed to meet client and program needs.

PERFORMANCE EXPECTATIONS

As a staff-supervisor you will:

1. Exemplify the organizational values of Performance, Innovation, and Excellence.
2. Coordinating client care and caseloads, staff coaching, job training and education, review and approval of time off, time sheets, administering performance reviews and corrective action.
3. Responsible for staff assignments and scheduling, including balancing staff caseloads every six months.
4. Coordinating with the Washington County school district on school-based services for K-12 schools.
5. Facilitate a team meeting once a month with Case Management staff.
6. Attend and participate in regular executive meetings with the Group Service Coordinator and Youth Program Manager.
7. Maintain fidelity for all division case management services within the community.

Perform and oversee others who provide a variety of professional duties related to coordinating and implementing the Center's Case Management Services throughout Washington County, including:

1. Manages work time effectively by prioritizing tasks in a fast-paced environment, while dealing with clients' needs, staff support, and agency requirements.
2. Meets target productivity standards.
3. Establishes and maintains open communications with all team members and supports teams' decisions. Communicates with other staff and supervisor to assure accurate recording of client information in the electronic record system.
4. Completes all necessary paperwork/documentation including assessments, safety plans and progress notes, correspondence, and other required documentation in an accurate, thorough, and timely manner according to Center mandates.
5. Attends and actively participates in all assigned meetings; such as staff meetings, team meetings, committee and community meetings as needed.
6. Completes E-learning assignments within an acceptable timeframe.
7. Participates in the development of client goals and objectives as directed by each client's Recovery Coordinator. Works with clients and the clinical team to facilitate accomplishment of each client's treatment goals and objectives.
8. Participates in client progress evaluations during team meetings, reflecting observed progress of clients and verbal feedback from clients.
9. Efforts are made to assist the client in becoming more resilient.
10. Assists in intake paperwork and orientation process with clients.
11. Assists in developing and facilitating skills training for clients, both individually and in a group setting. Works with clients to improve skills in the areas of hygiene, meal planning and/or preparation, laundry, house cleaning, appropriate entertainment, personal finance, etc. as needed. Works to motivate and support clients by modeling and teaching self-esteem building.
12. Works to build and maintain knowledge of community resources.
13. May assist clients in preparation and processing of applications or other documents affecting financial entitlement by linking the client with funding agencies.
14. Uses AEGIS intervention to diffuse client escalations.
15. Schedules and coordinates client activities with team members during weekly team meetings, requesting and receiving approval from supervisor for the activity.
16. Transports clients to and from appointments and/or activities, completing all necessary forms before and after transporting.
17. When assigned, serves as client's Representative Payee, assisting clients in the budgeting and expenditure of personal finances. Accurate and current records are kept of all financial activities for each assigned client.
18. Skillfully provides Targeted Case Management (TCM) assuring that the TCM services provided meet the criteria of either Assessing TCM needs, Coordinating and Linking to services or Monitoring progress in meeting TCM objectives (Must be certified as a case manager)
19. Skillfully provides Personal Services, assuring that the only Personal Services provided are those the client or Natural and Informal supports cannot provide themselves. Efforts are made to help the client become independent of the agency providing personal services.
20. Skillfully provides Respite Care, with therapeutically focused activities for the child and providing temporary relief to parents or caregivers. Ensuring both of these aspects of Respite are accurately documented.
21. Skillfully provides Skills Development Services (SDS) targeting specific skill objectives, using a curriculum to guide the teaching of the skills and documenting progress towards the specific objectives. (Must be supervised by a SSW license or higher.)
22. Skillfully provides Behavior Management (Requires a minimum of an SSW license to perform) teaching proven techniques for addressing specific behavioral objectives, such as anger management techniques to improve anger control.
23. When assigned, will be required to skillfully provide (intensive) services within the home of clients, which may include several contacts or visits per day, in order to help them maintain stability and/or independent living within the community. When assigned to clients within agency housing, monitors and coaches clients to ensure housing is safe and well maintained and helps clients prepare for independent housing.
24. When assigned, works with clients and community businesses to help clients obtain permanent, competitive employment using Psychoeducation (Medicaid), job coaching and other supported employment strategies.
25. When assigned, collects client urine for testing according to random schedule; uses testing supplies to test urine for alcohol and/or other drugs according to Center/program policies and procedures.
26. When assigned, works with clients and community businesses to help clients obtain permanent, competitive employment.
27. Performs related duties as required.

MINIMUM QUALIFICATIONS

1. EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Bachelor's degree in education, social sciences, or a related field and/or Social Service Worker (SSW) Certification preferred.
• Two (2) years of supervisory experience (preference given to supervisory experience in a social service program), OR
• Four (4) years of progressively responsible experience performing similar or related duties.

OR:

• Ability to obtain a Social Service Worker (SSW) Certification within one (1) year of hire, OR
• An equivalent combination of education and related experience (two (2) years of work experience may be substituted for each year of education).

2. LICENSES AND/OR CERTIFICATIONS

• Valid motor vehicle driver's license (equivalent to State of Utah Class D)
• Able to pass a Criminal Background Check (BCI)

3. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Some knowledge of:

• mental illness and substance use disorders and treatment programs

• community and regional resources engaged in social problem solving; personal financial management practical consumer buying practices
• individual and group counseling skills

• abnormal psychology

• crisis intervention methods

• fiscal accountability requirements related to public funds and contract compliance.

Ability to:

• develop effective professional working relationships with co-workers, supervisors, clients, and the public
• communicate effectively, verbally and in writing
• work independently and manage work assignments in a high interpersonal contact environment
• to maintain appropriate professional boundaries
• follow ethical guidelines and Center/Program policies, procedures, and protocols
• assess and prioritize individual and family needs along with personal goals
• write and implement a service plan
• assist consumers in developing a range of social supports in the community
• advocate for client rights
• assist clients in financial matters including but not limited to budgeting and paying bills through the payeeship services
• access consumer services
• link clients with funding agencies and service providers

Demonstrates skills in:

• establishing priorities
• working independently, and proceeding with objectives without direct supervision when appropriate; creatively handling and resolving problems
• time management practices encompassing all job duties, such as scheduled appointments, meeting obligations and paperwork
• conflict resolution.

• Is familiar with food preparation techniques for up to 14 people at a time. Knows basics of comparison shopping, managing budgets allocated to kitchen, safe food handling techniques, and able to work with a dietician/food manager on food related issues, menus, and meal preparation.
• Able to transport clients as needed.
• Must be proficient in use of computers and have keyboarding skills in order to enter and retrieve client's electronic records. General knowledge of Google Suite and Microsoft office software preferred.

4. Special Qualifications

1. CPR/First Aid certification
2. Food Handlers Permit (when required)
3. Yearly certification in AEGIS
4. Certification or ability to be certified as a peer support specialist preferred
5. Physically able to lift up to 40 lbs., climb stairs, transport clients, etc.