Starting Wage: $16.91/hour (+DOE)

GENERAL PURPOSE:

Performs a variety of sub-professional duties such as skill development, behavior management, targeted case management services as needed.

SUPERVISION RECEIVED:

Reports to the Case Management Supervisor. Supervision includes task assignment, work performance, job expectations and all day-to-day activities. Supervision includes training in areas of targeted case management, skills development, behavior management, respite care, personal services, psycho educational services, supportive living and other auxiliary service areas as needed to meet consumer and program needs. Function supervision overseen by the Program Supervisor and Program Manager.

SUPERVISION EXERCISED:

None

PERFORMANCE EXPECTATIONS:

• Exemplifies the organizational values of Performance, Innovation, and Excellence (PIE).
• Manages work time effectively by prioritizing tasks in a fast-paced environment, while dealing with clients’ needs, staff support, and agency requirements.
• Meets target productivity standards.
• Establishes and maintains open communications with all team members and supports teams decisions. Communicates with other staff and supervisor to assure accurate recording of client information in the electronic record system.
• Completes all necessary paperwork/documentation including assessments, safety plans, progress notes, correspondence, and other required documentation in an accurate, thorough, and timely manner according to Center mandates.
• Completes all required training, including E-learning assignments within assigned timeframes.
• Attends and actively participates in all assigned meetings, such as staff meetings, team meeting, committee meetings and community meetings.
• Participates in the development of client goals and objectives. Works with clients and the clinical team to facilitate accomplishment of each client's goals and objectives.
• Participates in client progress evaluations during team meetings, reflecting observed progress of clients and verbal feedback from clients
• Works to build and maintains knowledge of community resources.
• Skillfully provides Targeted Case Management (TCM) assuring that the TCM services provided meet the criteria of either Assessing TCM needs, Coordinating and Linking to services or Monitoring progress in meeting TCM objectives (Must be certified as a case manager)
• Efforts are made to assist the client in becoming more resilient.
• Skillfully provides respite activities, with a focus on providing the parents or caregivers some temporary relief. Both of these aspects of respite are accurately documented.
• Skillfully provides Skills Development Services (SDS) targeting specific skill objectives, using a curriculum to guide the teaching of the skills and documenting progress towards the specific objectives. (Must be supervised by a SSW license or higher.)
• Skillfully provides behavior management teaching proven techniques for addressing specific behavioral objectives, such as anger management techniques to improve anger control.
• When assigned, works with clients and community businesses to help clients obtain resources to meet specific client needs.
• Uses non-violent crisis intervention to diffuse client escalations.
• Transports clients to and from respite activities, completing all necessary forms before and after transporting.
• Performs related duties as required.

PREFERRED QUALIFICATIONS

In-home client visit experience, bi-lingual (Spanish speaking), proficient with technology, ability to be self-directed, and undergraduate studies in psychology a plus.

MINIMUM QUALIFICATIONS:

1. Education and Experience

A. High School Diploma or GED required. Graduation from a college or university with a bachelor's degree in social work, psychology or a related field preferred.

2. A valid Utah driver's license or equivalent

3. Able to pass background check (BCI)

4. Preferred Knowledge, Skills, and Abilities

A. Some knowledge of:

• recognize and provide community and regional resources
• individual and group counseling skills
• crisis intervention methods
• mental health and substance use treatment program resources

B. Ability to:

• develop effective professional working relationships with co-workers, supervisors, clients, and the public
• communicate effectively, verbally and in writing
• work independently and manage work assignments in a high interpersonal contact environment
• maintain appropriate professional boundaries
• follow ethical guidelines and Center/Program policies, procedures, and protocols
• assess and prioritize individual and family needs and personal goals
• write and implement a service plan
• link clients with agencies and service providers in the community

C. Demonstrates skills in:

• establishing priorities
• working independently, and proceeding with objectives without direct supervision when appropriate; creatively handling and resolving problems
• time management practices encompassing all job duties, such as scheduled appointments, meeting obligations and paperwork
• conflict resolution.

D. Must be proficient in use of computer and have keyboarding skills in order to enter and retrieve client's electronic records. General knowledge of Google Suite and Microsoft office software preferred.

4. Preferred Qualifications

A. Certified or ability to be certified by the State of Utah as a Case Manager and Family Support Specialist

B. CPR/First Aid certification (within 30-days and upon expiration)

C. Food Handlers Permit (when required)

D. Certification in AEGIS training (within 6 months and annually thereafter)

E. Working schedules must be flexible to meet client needs. Staff must be willing to work a variety of schedules to accommodate various client needs.

F. Physically able to lift up to 40 lbs., climb stairs, transport clients, etc.

GENERAL PURPOSE:

Performs a variety of sub-professional duties such as assessments, respite activities, a series of lessons focusing on communication, positive discipline, attachment, and other life skills

SUPERVISION RECEIVED:

Reports to the Case Management Supervisor.  Supervision includes task assignment, work performance, job expectations and all day-to-day activities. Supervision includes training in areas of targeted case management, skills development, behavior management, respite care, personal services, psycho educational services, supportive living and other auxiliary service areas as needed to meet consumer and program needs. Function supervision overseen by the Program Supervisor and Program Manager.

SUPERVISION EXERCISED:

None

PERFORMANCE EXPECTATIONS:

• Exemplifies the organizational values of Performance, Innovation, and Excellence (PIE).

• Manages work time effectively by prioritizing tasks in a fast paced environment, while dealing with clients needs, staff support, and agency demands.

•  Meets target productivity standards.

•   Establishes and maintains open communications with all team members and supports teams decisions. Communicates with other staff and supervisor to assure accurate recording of client information in the electronic record system. 

• Completes all necessary paperwork/documentation including Assessments, Treatment Plans and Reviews, Safety Plans, Progress notes, Discharge notes, program logs, correspondence, and other required documentation in an accurate, thorough, and timely manner according to Center mandates.

•  Completes all required training, including E-learning assignments within assigned timeframes.

•   Attends and actively participates in all assigned meetings, such as staff meetings, team meeting, committee meetings and community meetings. 

• Participates in the development of Integrated Recovery Plan goals and objectives as directed by each client's Recovery Coordinator.  Works with clients and the clinical team to facilitate accomplishment of each client's treatment goals and objectives. 

• Participates in client progress evaluations during Team meetings, reflecting observed progress of clients and verbal feedback from clients

• Works to build and maintains knowledge of community resources.

• Assures facilities are clean and safe for clients and other team members.

Direct Service Functions (Refer to Direct Services Definitions)

• Skillfully provides Targeted Case Management (TCM) assuring that the TCM services provided meet the criteria of either Assessing TCM needs, Coordinating and Linking to services or Monitoring progress in meeting TCM objectives   (Must be certified as a case manager)

•  Skillfully provides Personal Services, assuring that the only Personal Services provided are those the client or Natural and Informal supports cannot provide themselves.  Efforts are made to help the client become independent of the agency providing personal services.

• Skillfully provides Respite Care, with therapeutically focused activities for the child while meeting the primary need of giving parents or caregivers some temporarily relief.  Both of these aspects of Respite are accurately documented.

•   Skillfully provides Skills Development Services (SDS) targeting specific skill objectives, using a curriculum to guide the teaching of the skills and documenting progress towards the specific objectives.  (Must be supervised by a SSW license or higher.)

• Skillfully provides Behavior Management (Requires a minimum of an SSW license to perform) teaching proven techniques for addressing specific behavioral objectives, such as anger management techniques to improve anger control.

•  When assigned, skillfully provides (intensive) services within the home of clients in order to help them maintain stability and/or independent living within the community (May be required 7 days a week and several times a day) When assigned to clients within agency housing, monitors and coaches clients to assure housing is safe and well maintained and helps client prepare for independent housing.

• When assigned, works with clients and community businesses to help clients obtain permanent, competitive employment using Psychoeducation (Medicaid), job coaching and other supported employment strategies.

•   When assigned, collects client urine for testing according to random schedule; uses testing supplies to test urine for alcohol and/or other drugs according to Center/program policies and procedures.

•  Completes all necessary paperwork/documentation including Assessments, Treatment Plans and Reviews, Safety Plans, Progress notes, Discharge notes, program logs, correspondence, and other required documentation in an accurate, thorough, and timely manner according to Center mandates.

•  Uses non-violent crisis intervention to diffuse client escalations. 

•  Transports clients to and from appointments and on recreational activities, completing all necessary forms before and after transporting. 

• Performs related duties as required.

MINIMUM QUALIFICATIONS:

1.  Education and Experience

A.  High School Diploma or equivalent; Graduation from a college or university with a bachelor's degree in social work, psychology or a related field preferred,

AND

B.  Twelve months (12 mo.) of supervised practice/experience in completion of a  practicum working in social service programs preferred

OR

C.  Equivalent combination or education and related experience.

2.  Able to pass background check (BCI) 

3. Valid Utah Driver's License or equivalent

4.  Required Knowledge, Skills, and Abilities

A.  Some knowledge of

•  mental illness and substance use disorders and treatment programs

• community and regional resources engaged in social problem solving; personal financial management practical consumer buying practices

•  individual and group counseling skills

•  abnormal psychology

•  crisis intervention methods

•  fiscal accountability requirements related to public funds and contract compliance.

B.  Ability to

•  develop effective professional working relationships with co-workers, supervisors, clients, and the public

•   communicate effectively, verbally and in writing

•   work independently and manage work assignments in a high interpersonal contact environment

•   to maintain appropriate professional boundaries

•  follow ethical guidelines and Center/Program policies, procedures, and protocols

•   assess and prioritize individual and families needs and personal goals

•  write and implement a service plan

•  assist consumers in developing a range of social supports in the community

•  advocate for client rights

•  access client services

•   link clients with funding agencies and service providers

C.  Demonstrates skills in:

•   establishing priorities

•  working independently, and proceeding with objectives without direct supervision when appropriate; creatively handling and resolving problems

•   time management practices encompassing all job duties, such as scheduled appointments, meeting obligations and paperwork

•  conflict resolution.

D.  Able to work with community businesses and schools to facilitate employment and learning opportunities for clients.  

E.  Must be proficient in use of computer and have keyboarding skills in order to enter and retrieve client's electronic records.  General knowledge of Google Suite and Microsoft office software preferred.

4.  Special Qualifications

A.  Valid Utah driver license

B.  Certified or ability to be certified by the State of Utah as a Case Manager

C.  Certified or ability to be certified as a Peer Support Specialist preferred 

D.  CPR/First Aid certification

E.  Food Handlers Permit (when required)

F.  Certification in Non-Violent Crisis Intervention (within 6 months and annually thereafter)

G.  Working schedules must be flexible to meet consumer needs.  Staff must be willing to work a variety of schedules to accommodate various needs of consumers and program. 

H.  Physically able to lift up to 40 lbs., climb stairs, transport clients, etc.