Starting Wage: $16.33/hour

GENERAL PURPOSE:

Performs a variety of complex secretarial, clerical and records maintenance duties as needed to expedite the delivery of services and programs provided through and coordinated by the mental health department.  Performs routine reception and communication duties as needed to receive and direct incoming telephone calls and clients.

SUPERVISION RECEIVED:

Works under the general supervision of the assigned Office Manager or Lead. 

SUPERVISION EXERCISED:

None.

EXAMPLE OF DUTIES:

Operates personal computer terminal to utilize various word and data processing programs as needed to type departmental records, technical and/or statistical reports, file information, and general correspondence; may transcribe from dictation equipment.

Maintains records, files, indexes and books according to established methods and procedures; compiles and tabulates data for records and reports; keeps books requiring ledger entries related to petty cash account and program revenues; reviews account balances to assure current posting and accuracy.

Receives telephone and personal callers; responds to routine and non-technical questions; directs specific and technical questions to appropriate staff member.

May perform as backup to other secretarial or clerical personnel related to computer operations, general office maintenance or other related functions.

May perform initial intake on clients, completing paperwork, inputting information in computer system making sure all information is accurate and complete.

Performs other related duties as required.

MINIMUM QUALIFICATIONS:

1.  Education and Experience:

A. High School Diploma or GED;

AND

B. One (1) year of responsible clerical and secretarial experience preferred;

OR

C. An equivalent combination of education and experience.

2.  Ability to pass a background check

3. Required Knowledge, Skills, and Abilities:

Working knowledge of:

· telephone and interpersonal communication etiquette;

· general office maintenance and practices;

· recording and filing procedures and methodologies;

· operation of standard office equipment;

· basic mathematics;

· written correspondence, general writing, grammar, spelling, punctuation, etc;

· basic public relations.

Ability to:

· communicate effectively, verbally and in writing;

· perform basic mathematical calculations;

· operate standard office equipment;

· develop effective working relationships with supervisors, fellow employees, and the public;

· work independently and manage work assignments in a high interpersonal contact environment;

· demonstrate maturity necessary in dealing with sensitive and confidential material.

Skilled in:

· 10-key by touch,

· ability to establish priorities,

· work independently and proceeds with objectives without supervision,

· able to handle and resolve recurring problems.

4.Special Qualifications:

A. Type 40 wpm.

B. CPR/First Aid certification (within 30 days and upon expiration)